Do we have the right people
in the right positions?

"Getting the right people in the right jobs
is a lot more important than developing
a strategy." – Jack Welch

Great companies are made from great employees.
Underutilized talent and the wrong fit for
individuals in key positions are critical success
factors for your business. Poor job fit impacts
productivity, recruiting costs, employee morale,
and the client experience. A few talented people
can have a disproportionate impact on strategy
execution and performance, but these “difference
makers” are too often put in roles that limit their
effectiveness. (Harvard Business Review, March 1, 2017, Great
Companies Obsess Over Productivity, Not Efficiency, by Michael Mankins)

Talent Assessment
Leadership Development
Employee Engagement

Solutions

Are our Strategies visual, clear
and widely understood?

"The single biggest problem with
communication is the illusion that it has
taken place." – George Bernard Shaw

Do you know your company’s vision? What about
your employees? What is core to your organization
that you want to preserve, and what needs to
change? 95% of a company’s employees are
unaware of, or do not understand, its strategy.
- The Employee-Strategy Disconnect

Group Alignment
Business Architecture
Cultural Assessment

Solutions

Do our Metrics drive the
desired results?

"If you try to improve the performance
of a system of people, machines, and
procedures by setting numeric goals for
the improvement of individual parts of
the system, the system will defeat your
efforts and you will pay a price where
you least expect it. " – Myron Trybus

Moneyball, by Michael Lewis, also made into a
movie starring Brad Pitt, illustrates how the
Oakland Athletics used statistics different than the
recruiters and team managers of other major
league teams to build a winning baseball team.
While this real-life example is profound and
translates across industries, companies continue to
measure the wrong things and use the wrong
statistics.

Metric Assessment
Process Evaluation
Outcome Generation

Solutions

Are we investing in our
people?

"Clients do not come first. Employees
come first. If you take care of your
employees, they will take care of the
clients. " – Richard Branson

Companies that invest in human capital are 40
percent more productive. They attract, deploy and
lead talent more effectively and unleash far more
of their employee’s discretionary energy through
inspirational leadership and mission-led culture.
The resulting productivity is a huge advantage for
the best companies, producing operating margins
that are 30-50 percent higher than industry
average. (Harvard Business Review, March-April 2017, Strategy in the Age
of Superabundant Capital, by Michael Mankins, Karen Harris, and David
Harding)

Leadership Development
Employee Engagement
Cultural Assessment

Solutions

Do we need help creating a more
cohesive environment?

"Not finance. Not strategy. Not
technology. It is teamwork that remains
the ultimate competitive advantage, both
because it is so powerful and so rare."
– Patrick Lencioni, The Five
Dysfunctions of a Team: A Leadership
Fable

When employees sense an inconsistency between
what their bosses say and do, it triggers a cascade
of effects, depressing employees’ trust,
commitment, and willingness to go the extra mile.
These effects reduce customer satisfaction and
increase employee turnover, harming profitability.
– Harvard Business Review

Cultural Assessment
Group Alignment
Leadership Development
Speaking

Solutions

Are we focused on quality and
the customer experience?

"An organization’s ability to learn, and
translate that learning into action rapidly,
is the ultimate competitive advantage."
– Jack Welch

Loyal customers are priceless.
On average, loyal customers are worth up to 10
times as much as their first purchase.
– White House Office of Consumer Affairs

Process Evaluation
Outcome Generation
Metric Assessment

Solutions

Do our Employees feel engaged,
valued and want to work here?

"Always treat your employees exactly
as you want them to treat your best
customers." – Stephen R. Covey

Employees who feel they cannot develop in the
company and fulfill their career goals are 12 times
more likely to leave the company.
(IBM’s "Value of Training" study)

Only one-third of U.S. employees are engaged in
their work and workplace. And only about one in
five say their performance is managed in a way that
motivates them to do outstanding work.
(Gallup State of the American Workplace 2017)

Employee Engagement
Leadership Development
Group Alignment
Speaking

Solutions

Are we Communicating
effectively?

"People do not resist change – we are the most
adaptable creatures on Earth – we resist change
that we are not part of and that we do not
understand." – Peter Drucker

"In many ways, effective communication begins
with mutual respect, communication that inspires,
encourages others to do their best." – Zig Ziglar

Most employees want to be productive, but the
organization too often gets in their way. Our
research indicates that the average company loses
more than 20% of its productive capacity — more
than a day each week — to what we call
“organizational drag,” the structures and processes
that consume valuable time and prevent people
from getting things done. (Harvard Business Review,
March 1, 2017, Great Companies Obsess Over Productivity, Not
Efficiency, by Michael Mankins)

Cultural Assessment
Leadership Development
Employee Engagement

Solutions

Are we focused on the right
goals and priorities?

"Effort and courage are not enough
without purpose and direction."
– John F. Kennedy

Competition today crosses industry lines.
Customers compare their customer experience
with your company to their customer experience
with the best – think Amazon, Zappos – just a
couple of the favorites!

Creating a customer-first environment requires
people at all levels of the organization to have
clear focus on the right goals and priorities.

Group Alignment
Outcome Generation
Process Evaluation

Solutions